Delivery Return Policy

Delivery Policies:

Delivery Areas:

• We currently deliver to Australia VIC. Customers outside these areas are encouraged to contact our customer support team for assistance.

Delivery Timeframes:

• Standard delivery times range from 3 to 5 business days, depending on the destination.
• Customized or personalized items may have longer delivery times, and customers will be notified of any delays.

Order Tracking:

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
• Use the provided tracking number to monitor the status of your delivery through our website or the carrier's platform.

Delivery Confirmation:

• Orders will be considered delivered when the carrier's tracking system indicates that the package has been successfully delivered to the specified address.

Incomplete or Incorrect Delivery Information:

• Customers are responsible for providing accurate and complete delivery information during the checkout process.
• If an order is returned to us due to incomplete or incorrect delivery information, the customer may be responsible for additional shipping costs.

Delivery Issues:

• In the rare event of non-delivery or delivery issues, please contact our customer support team at support@homit.com.au for prompt assistance.

Return Policies:

Return Eligibility:

• We accept returns for eligible products within 30 days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

Non-Returnable Items:

• Customized or personalized items cannot be returned unless they are defective or damaged upon receipt.
• Clearance or discounted items are non-returnable.

Return Process:

• To initiate a return, please contact our customer support team at support@homit.com.au within 30 days of receiving your order.
• Provide your order number, a detailed explanation of the reason for the return, and clear photographs if the item is damaged or defective.
• Our customer support team will guide you through the return process.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the item is defective or damaged.
• We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.

Refund or Exchange:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, or an exchange will be initiated, as per your preference.

Contact Information:

• For any questions regarding our delivery and return policies, please contact us at support@homit.com.au

HOMI PROFESSIONAL BUILDERS CHOICE PTY LTD
35-37 Market Rd
Sunshine VIC 3020