Privacy Policy

We care about your privacy and are committed to protecting your personal data shared on our platform, which includes our website, web application, mobile application ("Platform"). The term websites and Platforms include all pages that are sub-domains or are associated with or exist within the website or Platform. Should we ask you to provide certain information by which you can be identified when using this website, application, or any other Platform, you can be assured that it will only be used in accordance with this Privacy Policy.

This Privacy Policy sets out how Homit (hereinafter referred to as "We" or "Us” or “Our”) collects, uses, stores, shares, and protects any information that you provide when you use this website, all related websites, applications, services, and any other Platform.

This Privacy Policy is applicable to our businesses, products, or services.

By accessing the websites, Platforms, and/or using products or services provided by us, you agree and accept our Privacy Policy (“Privacy Policy”). This Platform is owned and operated by us. By using the websites, Platforms, and/or having used or using the products or services offered by us, directly or indirectly, in the past, present, or future, you expressly consent to our use and disclosure of your Personal Information and Sensitive Personal Information submitted to us in accordance with this Privacy Policy. You further acknowledge and accept that your consent herein shall also be applicable to your Personal Information and Sensitive Personal Information submitted to us, directly or indirectly, in the past.

For the purpose of this Privacy Policy and wherever the context so requires and depending on the circumstances and the use of our Services, "you" or “your” might refer to the Customer, or the Visitor / Guest:

We refer to you as an "Customer" whenever you directly or indirectly use our services for your own use (whether you are a homeowner, contractor, or builder purchasing our construction and renovation materials).

When you visit a website or connect with us in any other way, we refer to you as a "Visitor / Guest." This is because you are not signed into our account when you visit the website. (For example, you're thinking about purchasing from us, so you decide to send us a message asking for additional information so that you can make an informed decision.)

This privacy statement will inform you how we handle your personal data, your privacy rights, and how the law protects you. Please read this privacy statement carefully before using our Services.

COLLECTION OF PERSONAL INFORMATION

What We Collect

We collect various types of personal information to enhance your shopping experience and improve our services. The types of information we collect include:

• Personal Details: This includes information such as your name, gender, date of birth, and contact details (such as your address, email, and phone number).
• Identification Information: To verify your identity, we may collect your signature, driver's license number, student ID, or other forms of identification.
• Purchase Information: We keep a record of your purchases and orders, including your product preferences and transaction history.
• Digital Information: This encompasses data such as cookies, IP addresses, device identifiers, location data, and user activity on our website and mobile apps.
• Financial Information: For processing payments, we may collect your bank account details, credit card information, and credit history.
• Visual Information: In our physical stores, we use surveillance cameras, and as such, we may collect images and video footage for security purposes.
• Employment Information: If you apply for a job with us, we will collect your employment history, educational qualifications, and any other relevant information.

Information Regarding Minors

Our Services are intended for a general audience and are not targeted toward minors (individuals under the age of 18). We do not voluntarily or actively collect, use, or disclose Personal Information (including Sensitive Personal Information) of minors without the prior consent of their parents or guardians. If we become aware that any information we have collected or received has been provided by a person younger than 18 years of age without the appropriate consent, we will take immediate steps to delete such information upon confirmation of this fact.

How We Collect

We gather personal information directly from you and from third-party sources. This happens through various interactions, including but not limited to:

• Purchases and Orders: When you buy products from us or place orders.
• Store Visits and Inquiries: When you visit our physical stores or contact our customer service for inquiries or complaints.
• Online Interactions: Through our website and mobile apps, where we use cookies and similar technologies to collect data.
• Loyalty Programs: From our membership or subscription programs, where you voluntarily provide information to enjoy certain benefits.
• Social Media Platforms: When you interact with us on social media, we may collect information available through those platforms.
• Events and Promotions: During events, competitions, or promotions that you participate in.

ACCESSING AND CORRECTING PERSONAL INFORMATION

You have the right to access and correct the personal information we hold about you. To ensure your information is accurate and up to date, you can:

• Access Your Information: You can request access to your personal information at any time by contacting us. We will provide you with a copy of the information we hold about you, subject to any applicable legal restrictions.
• Correct Your Information: If you believe that any personal information we have about you is incorrect or incomplete, you can request corrections. We will promptly update any information found to be inaccurate or incomplete.

To make a request for access or correction, please contact us using the contact details provided in this Privacy Policy. We may ask you to verify your identity before processing your request to ensure that your personal information is protected and secure.

USE AND DISCLOSURE OF PERSONAL INFORMATION

How We Use Your Information

• Your personal information is utilized to enhance your experience with us and ensure smooth operation of our services. Specifically, we use your data to:
• Process Orders and Fulfill Purchases: We use your information to process transactions, ship products, and manage returns or exchanges.
• Customer Support: To provide you with customer support and handle inquiries, complaints, and service requests efficiently.
• Personalized Shopping Experience: To tailor your shopping experience based on your preferences and purchase history, and to recommend products that may interest you.
• Marketing and Advertising: To conduct marketing and promotional activities, including sending you offers, newsletters, and advertisements that are relevant to you.
• Service Improvement: To analyze customer preferences, trends, and feedback to improve our products, services, and overall customer experience.
• Security and Safety: To ensure the security and safety of our stores and online platforms, including fraud prevention and detection.

Sharing Your Information

We may share your personal information with various entities to support our business operations and enhance your experience. These include:

• Service Providers: Third-party service providers who assist us with order fulfillment, payment processing, marketing, IT services, and other business operations.
• Related Companies: Entities within the Wesfarmers group of companies for business and marketing purposes, ensuring a cohesive service experience across our brands.
• Legal Authorities: To comply with legal obligations, enforce our terms of service, or respond to lawful requests from public authorities.
• Business Partners: For joint marketing and promotional activities that benefit both parties and offer value to you.
• With Your Consent: We may also share your information with other entities as disclosed to you at the time of data collection or with your explicit consent.

DELETION OF PERSONAL INFORMATION

You have the option to delete any information you have provided, including your Personal Information. If you choose to delete your information in accordance with applicable laws, we will remove all stored information about you from our servers to the extent permissible under those laws. However, we reserve the right to retain your personal information for a certain period of time to collect any fees owed, resolve disputes, troubleshoot problems, assist with investigations, prevent fraud, or take other actions as required or permitted by law.

RETENTION OF INFORMATION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Providing Services: To deliver the products and services you have requested.
• Legal Compliance: To comply with legal obligations and regulatory requirements.
• Resolving Disputes: To address any disputes or legal issues that may arise.
• Preventing Fraud: To detect, prevent, and address fraud or other security issues.
• Business Operations: To maintain accurate business and financial records.

Even after you close your account or request the deletion of your personal information, we may retain certain information as required by law or for legitimate business purposes. This retained information will be handled in accordance with this Privacy Policy and will only be used for the purposes stated above.

DATA SECURITY

We take the security of your personal information seriously and implement various measures to protect your data from misuse, loss, unauthorized access, modification, or disclosure. Our security measures include:

• Secure Servers: We use secure servers to store your personal information, ensuring that it is protected by industry-standard encryption and security protocols.
• Access Controls: We restrict access to personal information to authorized personnel only, based on their role and responsibilities.
• Regular Audits: We conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.
• Employee Training: We train our employees on data protection and privacy practices to ensure they handle your information with care.
• Incident Response: We have an incident response plan in place to address any data breaches or security incidents promptly and effectively.

YOUR RIGHTS

We respect your rights regarding your personal information and provide you with various options to manage your data. Your rights include:

• Access to Information: You have the right to request access to the personal information we hold about you.
• Corrections: If you believe that any personal information we have about you is incorrect or incomplete, you can request corrections.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
• Data Portability: In certain circumstances, you may request to receive your personal information in a structured, commonly used, and machine-readable format.
• Erasure: You have the right to request the deletion of your personal information under certain conditions.
• Restriction of Processing: You can request that we restrict the processing of your personal information in specific situations.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of significant changes through our website or other appropriate means, such as email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

Address- 11-13 Judge St, Sunshine vic 3029

Email: Homit@homit.com.au

Phone:04

This policy is also available on our website at 0425237879.