Return & Refund Policy

At Homit , we are committed to providing high-quality construction and renovation materials to meet the diverse needs of homeowners, contractors, and builders. We understand that sometimes a purchase may not meet your expectations. Our refund policy is designed to ensure your satisfaction while maintaining the integrity of our products and services. Please review our detailed refund policy below.

1. Eligible Products

The following products are eligible for a refund or exchange:

• Bathroom cabinets
• Decking materials
• Flooring products
• Plywood sheets
• WPC wall panels (Claddings)
• Taps
• Niche

2. Non-Eligible Products

The following items are non-refundable:

• Custom-made or special-order products
• Items that have been installed or used
• Products that have been damaged due to misuse or mishandling
• Clearance or sale items marked as final sale
• LED Mirrors
• Electric Fireplace

3. Refund Eligibility:

a. Defective or Damaged Items: Items are eligible for a refund or replacement if they are defective (e.g., manufacturing defects) or damaged (e.g., broken or visibly harmed). Please provide clear photographs and a detailed description of any issues when requesting a refund.

4. Condition of Returned Items:

All returned items must be unused, in their original packaging, and in a saleable condition. Packaging should be intact, and any included tags or accessories must be included. Items not meeting these conditions may be refused or incur a handling fee.

5. Refund Process: 

a. Claim Period: Refunds must be claimed within 5 days from the date of receipt of the product. Requests made after this period will not be eligible for a refund.

b. With Proof of Purchase: Refunds will be processed using the payment method stated on your original receipt. Ensure that the receipt or tax invoice is valid and intact. If you do not have a receipt but can produce the card used for purchase, we will require proof of identity (e.g., driver’s license) to issue a return. Refunds to cheques will be processed as cash once the cheque has cleared.

c. Without Proof of Purchase: Returns without proof of purchase may be processed using a store credit or exchange voucher. A valid ID (e.g., driver’s license) will be recorded. Exchange vouchers are redeemable at any store but are not redeemable for cash or gift cards.

6. Refund Timeline:

Refunds will be processed within 3 to 5 business days after receiving and inspecting the return. Processing times may vary based on the payment method used (e.g., credit card, PayPal). Refunds to credit cards may take additional time based on your card issuer's processing times.

7. Return Shipping:

a. Customer Responsibility: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing insurance for high-value items, as we cannot guarantee receipt of returned items. If the return is due to our error or a defective product, we will cover return shipping costs.

8. Handling and Restocking Fees:

a. Restocking Fee: A restocking fee of up to 20% of the original purchase price may apply to returns not related to defects or errors on our part. This fee will be deducted from the refund amount.

b. Handling Fees: For products returned in a condition that is not resalable (e.g., damaged packaging), a handling fee up to 10% may be deducted from the refund amount.

9. Exchanges:

We offer exchanges for defective items. To request an exchange for the same item, please contact our customer support team. Exchange vouchers, if issued, are valid from the date of issue and are redeemable at any store.

10. Cancellations:

Orders can be canceled within 24 hours of purchase. Once processed, cancellations are not possible, and our refund policy will apply.

11. Exceptions:

We do not offer refunds for the following items. Only exchanges will be provided for these items, unless they are defective except in cases wherein such defect has not occurred in shipping:

a. Customized or personalized products

b. Products specifically cut to size at your request

c. Items where packaging has been opened

d. Tinted paint

These products can still be exchanged if they are faulty, not fit for purpose, or do not match the sample or description.

12. Documentation and Proof of Purchase:

To process a refund or return, please provide a copy of the original receipt or order confirmation. If you do not have a receipt, proof of identity (e.g., driver’s license) will be required for processing returns.

13. Shipping Policy Precedence:

Our refund policy is subject to our Shipping Policy. In cases of any conflict between the refund and shipping policies, the Shipping Policy will prevail.

14. Online Purchases:

Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Support team at 0425237879.

15. Contact Information:

For questions regarding our refund and return policies, please contact us at homit@homit.com.au.