Shipping Policy

At  Homit, we strive to provide our customers with a seamless shopping experience, including efficient and reliable shipping of our high-quality construction and renovation materials. This shipping policy outlines our shipping procedures, timelines, and liability disclaimers for damages incurred during transit.

1. SHIPPING METHODS

We partner with reputable third-party shipping vendors to ensure your orders are delivered safely and promptly. The available shipping methods may include:

• Standard Shipping: Typically takes 5-10 business days.
• Expedited Shipping: Typically takes 2-3 business days.
• Overnight Shipping: Available for urgent orders, subject to additional fees. Condition of 100Km from Shop.

2. SHIPPING COSTS

Shipping costs are calculated at checkout and are separate from the product cost. The total shipping fees will be clearly displayed before you complete your purchase. Factors influencing shipping costs include:

• Order Weight: Heavier items may incur higher shipping fees.
• Shipping Destination: Costs may vary based on the distance from our warehouse to your delivery address.
• Shipping Method: The selected shipping option will influence the total cost.

3. ORDER PROCESSING TIME

Orders are processed within 1-3 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional events.

4. DELIVERY TIMES

Once your order has been shipped, delivery times will depend on the shipping method chosen and the destination. While we strive to meet estimated delivery dates, please understand that delays may occur due to unforeseen circumstances beyond our control, such as:

• Weather conditions
• Traffic delays
• High shipping volumes

5. DELIVERY CLAUSE

Delivery will be made to the address provided at the time of order placement. It is the responsibility of the customer to ensure that the delivery address is accurate and accessible.

Due to the heavy nature of our products, it is essential that someone is present at the delivery location to receive the shipment. If no one is available to accept the delivery, the carrier may leave a notice for rescheduling. Please note that rescheduling delivery may incur additional costs, which will be the responsibility of the customer.



In cases where multiple delivery attempts are made and the package cannot be delivered, the carrier may return the package to us. If this occurs, the customer will be responsible for any additional shipping fees incurred for reshipping the order.

6. TRACKING YOUR ORDER

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment on the carrier's website.

7. DAMAGES DURING SHIPPING

While we take great care to package your items securely, we utilize third-party shipping vendors for delivery. Therefore, Homit cannot be held liable for any damages, losses, or delays that occur during transit. We recommend the following steps if your order arrives damaged:



In the event of shipping damage or loss, please contact our customer support team within 48 hours of receiving the order. Provide clear photographs of the damaged items and packaging for our review and assistance.

a. Inspect Your Package: Upon receiving your shipment, inspect the packaging and contents immediately.

b. Document the Damage: Take photos of the damaged items and packaging for your records.

c. Contact Us: Notify our customer service team within 48 hours of delivery at 0425237879. We will guide you through the claims process with the shipping vendor.

8. SHIPPING OF MIRRORS AND FRAGILE PRODUCTS

a. Due to the delicate nature of mirrors and other fragile products, obtaining comprehensive insurance coverage for these items has proven to be extremely challenging. As a result, Company is unable to secure insurance for mirrors or similarly fragile items during transit.

b. Liability Disclaimer: While we take the utmost care in packaging and handling these items, Company shall not be held liable for any damages that occur during shipping. Customers are advised that all shipments containing mirrors or fragile products are sent at the customer’s own risk. By proceeding with the purchase, the customer acknowledges and accepts this risk.

c. Customer Responsibility: We highly recommend that customers consider alternative shipping arrangements or pick up these items in person, if feasible, to minimize the risk of damage. Customers are also encouraged to inspect all items immediately upon delivery and report any issues within 24 hours.

d. By completing a purchase, you agree to these terms and release Homit from any claims or liabilities arising from damage to mirrors or fragile items during shipping.

9. INCORRECT OR MISSING ITEMS

If you receive an incorrect item or if items are missing from your order, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly.

10. INCOMPLETE OR INCORRECT SHIPPING INFORMATION

It is the customer's responsibility to provide accurate and complete shipping information. If an order is returned to us due to incorrect or incomplete shipping details, the customer will be responsible for any additional shipping fees incurred. We recommend double-checking your shipping address and contact information at the time of checkout to avoid delays or additional costs.

11. INTERNATIONAL SHIPPING

Currently, we only ship within Australia. We do not offer international shipping at this time. If you have specific shipping needs, please contact our customer service team for assistance.

12. CHANGES TO SHIPPING POLICY

Homit reserves the right to modify this shipping policy at any time. Any changes will be posted on our website, and the updated policy will apply to all orders placed after the effective date.

13. CONTACT INFORMATION

For any questions regarding our shipping policy or to inquire about your order, please contact us:

Phone: 0425237879

Email: homit@homit.com.au

Address: 11-13 Judge St, Sunshine, Vic 3029.

Thank you for choosing Homit for your construction and renovation needs. We appreciate your business and are committed to ensuring your satisfaction with our products and services!